Customer Service

Customer Service

Effective 09/25/2015


Customer Service Hours

Monday – Friday

Telephone: 916.452.3335


When Credit Cards Are Charged
Credit cards are charged when you place your order. All orders over $200 will be verified.


Check the Balance on Your Gift Card
Click here to enter your gift card number and view balance.


Shipping Costs and Policies

Continental US
We ship all gift cards via USPS First Class Mail with Signature Confirmation (arrives in 1-3 business days, signature required upon delivery). There is a flat rate of $5.13 for shipping nationwide. Once an item has shipped, a confirmation email and tracking number will be sent to the email address provided on the order form.

Expedited Shipping
Expedited shipping is available for many items. Please call the PRG office to request information about expedited shipping costs.

Returns and Replacements
We do not accept returns. All gift card sales are final.

Cancelled Orders
You may cancel an order that has not been shipped.  Cancellation requests may take several days for processing and you will be sent an email upon confirmation.